billradar
Call cheat sheet

Before you call Seaside Regional Hospital

1

Say this first

“Hi, I'm calling about the bills for Daniela Castillo and Adrian James Castillo from Feb 11, 2025 to Feb 13, 2025. I want to make sure every discount and all financial assistance I qualify for are applied.”

2

Have these numbers ready

Account at Seaside Regional Hospital · Daniela Castillo · file 25057388214
Account at Seaside Healthcare System · Daniela Castillo · file 15057388228
Insurance claim · Daniela Castillo · sheet 1 · codes 85610, 85730, 85384, 86880731393143800
Insurance claim · Daniela Castillo · sheet 1 · codes 01960731398027400
Insurance claim · Daniela Castillo · sheet 2 · codes 99460731404958900
Insurance claim · Daniela Castillo · sheet 2 · codes 0170, 0251, 0302, 0471, …731417497800
Insurance claim · Daniela Castillo · sheet 2 · codes 99462731405113900
Insurance claim · Daniela Castillo · sheet 2 · codes 99238731408711700
Insurance claim · Daniela Castillo · sheet 4 · codes 0112, 0722, 0379, 0251, …731431945700
Insurance claim · Daniela Castillo · sheet 6 · codes 80055, 81003, 87086, 86762, …731384882100
Insurance claim · Daniela Castillo · sheet 6 · codes 76815731391014800
Insurance claim · Daniela Castillo · sheet 9 · codes 59410, 99222731392317200
3

If they say

“The discount is only for uninsured patients.”
Your Financial Assistance Policy says (page 3): “This means all uninsured patient responsibility amounts as well as insured patient balances after insurance payment. This includes deductibles, coinsurance, copayments, and non-covered charges.”Policy p.3
“We can't send you an itemized bill right now.”
Florida law says: “The initial statement or bill shall be provided within 7 days after the patient's discharge or release or after a request for such statement or bill, whichever is later.”Florida Statutes 395.301
4

Ask for

  • The name of the person you speak with
  • A reference number for the call
  • What happens next, and by when, in writing

💡 Be polite, take notes, and confirm the next steps before you end the call.

Rules: the public Financial Assistance Policy and form of Memorial Regional Hospital (FL; MHS = Memorial Healthcare System), applied to the fictional Seaside Regional Hospital case.