billradar
Call cheat sheet

Before you call Lakeview Demo Hospital

1

Say this first

“Hi, I'm calling about the bills for Maria Sample from Jul 14, 2026 to Jul 16, 2026. I want to make sure every discount and all financial assistance I qualify for are applied.”

2

Have these numbers ready

Account at Lakeview Demo Hospital · Maria Sample · sheet 1LDH-45821
Insurance claim · Maria Sample · sheet 2 · codes 0112CLM-7765301
Insurance claim · Maria Sample · sheet 2 · codes 59409CLM-7765302
3

If they say

“The discount is only for uninsured patients.”
Your Financial Assistance Policy says (page 3): “This means all uninsured patient responsibility amounts as well as insured patient balances after insurance payment. This includes deductibles, coinsurance, copayments, and non-covered charges.”Policy p.3
“We can't send you an itemized bill right now.”
Florida law says: “The initial statement or bill shall be provided within 7 days after the patient's discharge or release or after a request for such statement or bill, whichever is later.”Florida Statutes 395.301
4

Ask for

  • The name of the person you speak with
  • A reference number for the call
  • What happens next, and by when, in writing

💡 Be polite, take notes, and confirm the next steps before you end the call.

Rules: the public Financial Assistance Policy and form of Memorial Regional Hospital (FL; MHS = Memorial Healthcare System), applied to the fictional Lakeview Demo Hospital case.